Policies
How what you buy reaches you.
Last updated 15 October 2026
Most of what the house sells is work, not goods. This page says how each kind is delivered and when.
1.Digital work
Reports, checks, checklists, designs, specification sheets, costings and studies are delivered as files by email or on WhatsApp. The delivery date is confirmed in writing when the house has what the job needs.
2.Calls
Held by video or phone at a time agreed with you.
3.Factory inspections
Carried out at the factory on a date agreed with you and the factory. The report is delivered by email.
4.Sample kits
Sent by courier within India to the address you give, with the tracking number shared on WhatsApp or by email. Delivery outside India is quoted at cost before dispatch.
5.Production and container orders
Production runs, bulk orders and container orders are delivered on the terms written into their quotation: delivery within India, or an incoterm (FOB Mundra, CIF or C&F) and port, with the dates.
6.Shipment handling
Where you add shipment handling, the house books the shipment on the terms you choose: FOB, CIF, C&F or delivered to your door. Freight, insurance, documents and customs clearance are arranged through the circle's logistics partners, and the tracking details are shared with you.
7.If something does not arrive
Write to info@poorti.net or message us on WhatsApp with your payment reference and the house will trace it.
Poorti Mandalam LLP
1001, Sankalp Sapphire, Opp. Hotel Ramada, Vejalpur, Prahladnagar Cross Road, Ahmedabad, Gujarat 380015, India
LLPIN ACO-8713
info@poorti.net · WhatsApp +91 92745 04102